How we collect, use, and protect your information
We collect information you provide directly to us, such as when you create an account, use our training modules, or contact us for support. This includes your name, email address, gaming preferences, and performance data from training sessions.
We automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, training session data, reaction times, accuracy scores, and app usage statistics.
We use the information we collect to provide, maintain, and improve our services, including personalizing your training experience, analyzing performance trends, and developing new features. We also use this information to communicate with you about your account and our services.
Performance data is used to adapt training difficulty, provide personalized recommendations, generate progress reports, and conduct research to improve our training methodologies.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with service providers who assist us in operating our platform, conducting business, or serving users.
We may disclose your information if required by law, to protect our rights or property, or to ensure the safety of our users and the public.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure data transmission protocols, and regular security assessments.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Training performance data may be retained longer for research and service improvement purposes.
You may request deletion of your account and associated data at any time, subject to certain legal and operational requirements.
You have the right to access, update, or delete your personal information. You can modify your account settings, export your training data, or request account deletion through your user dashboard or by contacting our support team.
You may opt out of certain communications from us, though some service-related communications are necessary for account maintenance and security.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Our platform may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to those external services, and we encourage you to review their privacy policies.
We use analytics tools to understand how users interact with our platform, identify areas for improvement, and measure the effectiveness of our training programs. This data is aggregated and anonymized whenever possible.
With your consent, we may send you promotional emails about new features, training programs, or special offers. You can unsubscribe from these communications at any time using the links provided in the emails.
You are responsible for maintaining the confidentiality of your account credentials. We recommend using strong, unique passwords and enabling two-factor authentication when available.
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.
If you have questions about this privacy policy or our data practices, please contact us through our support channels. We are committed to addressing your concerns and ensuring your privacy rights are respected.
This privacy policy is effective as of January 1, 2025, and applies to all information collected by SkillPulse from that date forward.